Self Employed Tradesman Policy
Statement of Fact – Self Employed Tradesman Policy
Certificate of Employers’ Liability Insurance
Pre-contractual Explanations
Safety, Health and Environmental Policy And Management System

Quality Assurance:

Planning, checks, communication and reporting procedures are set out at different stages of the construction project. These ensure the relationship between Taylor & Sons Building Contractors LTD and different clients are maintained at the best at all times.

Health and Safety:

The company is fully dedicated to maintain our excellent health and safety record. All our staff are trained and inducted to the required standard. We also have independent health and safety consultant who regularly inspect our sites and audits our policies and procedures.

Your responsibilities are our responsibilities. We understand that every client has their standard requirement, we will ensure our staff are inducted to your standard at all-time including your induction if necessary.

Environmental Responsibility:

All of us are regularly reminded of our carbon footprint.

The directors and management of the Taylor & Sons Building Contractors LTD are committed to implementation of its Environmental Management Policy, to comply with environmental legislation, regulations and other requirements and to continuously improve  the company’s environmental performance.

The management of environmental risk within the company is essential for the profitability and we recognise that good environmental performance is critical to the success of the business.

Equality & Diversity

Taylor & Sons Building Contractors LTD Diversity and Equality Policy applies to all who work for and apply to work for the organisation.  It also applies to contract workers, agency workers, trainees and students on placement, volunteer workers and former employees.

It is our policy to provide employment equality and diversity to all people irrespective of:

Gender, including gender reassignment; Marital or civil partnership status; Having or not having dependants; Religious belief or political opinion; Race; Disability; Sexual orientation; Age; Pregnant women and women of child bearing age.

Private and Confidentiality

We understand that information is a valuable asset to our clients. We are committed to keep all clients’ information private and confidential. From a project start to finish, even after sales, we will keep all sensitive information private and confidential. We believe that good relationships are  built on trust, we have built great relationship between our past and current clients and we are committed to continue the tradition.

Customer Complaints

Aim. The complaints procedure is an essential part of providing quality service as it acts as an additional measure of achieving customer satisfaction and is a useful source of information for managers in achieving quality control. It also provides a second chance to provide service and satisfaction to a dissatisfied customer.

Initial response. Normally the initial complaint will be received at site level and if possible should be dealt with on a one to one basis. The complaint needs to be fully understood and dealt with in a professional manner so that the client is completely satisfied. If the complaint is received in writing then contact should be made by telephone as soon as possible to discuss the matter with a follow up meeting or action taken. A written reply will also be necessary for the file stating the agreed action between the parties. Should the initial response not be successful then the matter should be referred to Senior Management for their involvement.

Problematical complaints. Where the complaint cannot be dealt with quickly the initial response still needs to have taken place to establish a complete understanding of the complaint. The various stages of solving the complaint need to be recorded by letter which should be copied to all relevant parties (ie, client, subcontractor, supplier or consultant). Senior Management will be involved in all complaints of this nature.

Follow up. The Company should follow up the resolving of complaints either informally or formally to ensure the Client is satisfied with the outcome. Management will also discuss major complaints at management meetings to ensure continued quality commitment to the Client.